Delete your RideOn account

One account, across RideOn

RideOn and RideOn Driver are provided by CMFI NL. They use the same RideOn account. Deleting that account removes your access to both apps and every organization you have joined. To leave just one organization, contact its RideOn coordinator instead.

Delete your account in the app

1. Open RideOn or RideOn Driver and sign in.
2. Open Profile → Settings → Delete account.
3. Confirm your current password, or sign in again with Google when prompted, then confirm deletion.

If you are participating in an active trip, finish the trip before deleting your account. If you cannot finish it, contact your organization’s coordinator for help.

Request deletion without the app

Email admin@cmfinl.ca with the subject RideOn account deletion request. You do not need to install the app or sign in to send a request.

1. Send the request from the email address registered to your RideOn account, if you can.
2. State that you want your RideOn account deleted. Include whether you use RideOn, RideOn Driver, or both, and whether the account is in the staging test environment.
3. If you cannot access your registered email, tell us how we can contact you. We will need to verify account ownership before processing deletion.

Do not send your password, sign-in codes, identity documents, or trip details. Sending an email starts a request; it does not automatically delete an account.

What account deletion removes

• Your account name, email address, phone number, and password are cleared or replaced with de-identified values.
• Your saved addresses and registered push-notification tokens are deleted.
• Your linked Google sign-in record is removed from RideOn and your active RideOn sessions are revoked.
• Your organization memberships are suspended, removing your access to those organizations.

This does not delete your Google account. Deletion affects your shared RideOn account, rather than just the app on this phone.

Records that may remain

Organization-held rider and driver profiles, vehicle information, ride requests, trips, assignments, and access or audit records are not automatically erased by account deletion. Operational logs, backups, and records held by service providers may also remain. Account deletion does not mean that all associated personal information has been erased.

Current pilot: We have selected pilot retention targets, but cleanup of organization records and provider data is not yet fully enforced or verified. We do not yet guarantee a fixed deletion period for these retained records. Contact admin@cmfinl.ca to ask about information that remains associated with your account.

Read our privacy notice for more information about how RideOn uses your information.